With ATM' becoming a part of life of every one let me lists some problems faced and
some solutions regarding it:
>Withdrawal of Inter bank transaction charges:
With RBI withdrawing inter bank transaction charges evry ATM(even one which was
being used as a vegetable godown is now crowded!!)is crowded.
Particularly SBI has largest no. of a/c holders the reason being most of the Govt
employees salaries are being despatched only through it.So these customers throng
other ATM's too resulting in drying off money in cenres and crowding.
-Solution:
Every bank must ensure they have enough ATM centres and if possilbe install
multiple machines in the same centre to avoid crowding and their customers
thronging other bank centres.
>"Base" problem:
In Most or all ATM's the base of the machine is not cemented to the floor of the
center.Recently a gang took the machine in a van claiming they are service men to
repair the machine.
.Solution:
Cement the base to the floor
>Burglar alarm:
All banks have burglar alarms attached to their lockers so that if anyone tries to
tamper it alarm will be activated in the nearest Polic station.But such a alarm is
not there in these ATM machines.
-Solution:
Attach proper activating alarm to every machine so that the nearest Polic station
gets note of something offensive going on.
.
>Position of Surveillance camera:
All ATM centres have surveillance cams on the wall above the machines so that if a
person comes in with a cap worn his /her face maynot be recorded properly .
-Solution:
Place a cam next to the screen so that the face is recorded even if cap or helmet
worn.
.
>Ensuring security and money:
The most common problem in every ATM center is money getting dried off and people
has to find other centres.And in some centres there are no security people
facilitating robbery.Also absence of security makes it tougher for people(less
educated) who doesnt know the procedure for taking money form the machines
-Solution:
Ensuring presence of security personnel and frequent watch on the money in the
machines do that it can be refilled quickly when dried off avoiding long /queues
and wasting time.
.
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